Frequently asked questions

You can contact our Customer Service Team through our secure online enquiry forms, by emailing us or by calling 1300 486 837 during business hours. Visit our Contact us page for further details.

Our premium funding option can be extended to most types of commercial insurance policies, including Workers Compensation policies and professional indemnity insurance. Contact your insurance intermediary or our Customer Service Team for more information.

Return your completed premium funding application form to your insurance intermediary or directly to us by email.

Complete your premium funding application securely online by following the application link issued by your insurance intermediary. Our online application process takes minutes.

Look for the Pay Monthly or Continue to Pay Monthly section located in the payment section of your insurance invoice or statement. Follow the instructions to either complete an online application or to find out when your funding will automatically be submitted for renewal.

Our online system uses the latest encryption technology that the major banks use to ensure that your information is protected; thus, reducing the risk to you and your business.

You can select to pay your monthly instalments by Direct Debit or credit card. We accept most major credit cards including AMEX, Visa and Mastercard.

Your Application Number is made up of 8 characters and is located on your printed or online premium funding application.

If you require information regarding your insurance policy or policies, please contact your insurance intermediary.

You can update your direct debit account details by contacting our Customer Service Team by email and providing your application number and new account details.

You can update your credit card account details by contacting our Customer Service Team by phone and providing your application number and the new account details.

If you need to update your personal details, such as your business address, please email or phone our Customer Service Team and provide your application number and the details to be updated.

To obtain a Certificate of Currency for your insurance, please contact your insurance intermediary.

Once you’ve organised your insurance cover, please speak to your insurance intermediary about arranging premium funding with Hunter.

An Endorsement Adjustment letter lets you know there’s been a change to your insurance policy and your premium funding arrangement. A policy may have been added on or the premium amount adjusted. If you’re unsure of these changes, please contact your insurance intermediary who can provide further details.

If you need to cancel your insurance policy, please contact your insurance intermediary.

Visit the EasyFund Login Page.

To reset your EasyFund password, please contact our Customer Service Team on 1300 486 837.

Your EasyFund User ID is a 4-6 letter code provided by your Hunter representative. If you’ve forgotten your EasyFund User ID, please contact our Customer Service Team.

Please speak to your Hunter representative for further information.